RETURNS

Take a look at our FAQ for more information.

1. Can I return or exchange an item?
Your 100% satisfaction is important for us. We offer a 14-days Return & Exchange Policy. So yes, you can absolutely return your item to us, within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend that you take a good look at each of the exact sizes that are noted in the products discription. Refunds are not offered for items bought on sale. 

All items that are in any other status then the ones described above will not be accepted. There will be a charge of returning the goods to sender.

2. How do I return an item?
Please contact our customer service team via info@basivestore.com with the subject 'Returns' and include your order number, name and the reason for the return. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations. We suggest that the items are shipped using tracked mail.

3. How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card.

4. My order has arrived but it's not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@basivestore.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.

5. What is our address for returns?
You can ship orders that need to be returned to the following address:

basivé
Varsenerstraat 6A109
7731 DC Ommen
The Netherlands