Take a look at our FAQ for more information.

1. When will my order arrive?
At basivé we aim to ship every order withing the same day of ordering. Local orders take 1 business day to be delivered to you and International orders take 3-10 days to be delivered. Shipping times might vary depending on location, shipment method and other factors that are out of our control. In some cases this might cause extra delay. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status. We are not responsible for any lost shipments.

2. Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

Because of the current situation the estimated delivery time might be longer then normal.