Take a look at our FAQ for more information.

1. What countries do we ship to?
We ship to most regions, domestic and worldwide. 

2. How much is shipping?
Shipping costs depend on the item you've ordered and the country where it's being delivered. All domestic orders over €100 will have free shipping in the Netherlands. All other orders will be charged shipping depending on your chosen delivery method and country. Full price including delivery will be displayed at checkout. 

3. Will there be international charges?
If the customer's outside the European Union then the country or region may charge fees (e.g. import tariff, value-added tax, customs handling fees, etc.), the customer will have to bear the charge(s). The actual value of the parcel will be reported on the custom documents, and the fees will be collected by the Post Office or courier service provider of the customer's country or region. In case the delivery of an order is delayed due to customs, we bear no responsibility. Ordering from inside Europe will have no extra costs involved.

Purchases sent outside of Europe may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may impose additional brokerage fees or other surcharges as part of the customs and tax process. Recipients are responsible for payment of all fees, taxes, and duties related to shipment(s) to desinations outside of Europe.

If a shipment is lost, abandoned, or you refuse a shipment due to the local taxes or duties not being paid, basivé will not issue you a refund for your order.